Privacy Policy

Last updated: 12 September 2026

Who We Are

Chaos Made is a trading name of Minor Ventures Limited (company number SC788933), the data controller responsible for the personal information described here.

Registered office:
5 South Charlotte Street
Edinburgh
Scotland
EH2 4AN

Email: chaos-made@mvl3.com

Information We Use

When you order, create an account, or contact us, we may receive information such as your name, email address, billing and delivery addresses, telephone number if provided, items ordered, payment status, account details, and any messages or photographs you send.

The website and checkout also process technical information such as IP addresses, browser information, security logs, and cookies to operate the service and protect it against misuse.

Why We Use It

We use personal information to answer enquiries, process and deliver orders, confirm product choices, provide tracking, manage accounts, and handle returns or refunds. Our legal basis is taking steps at your request before a purchase and performing our contract with you.

We also keep records needed for accounting, tax, and other legal obligations. We rely on our legitimate interests in running and protecting the business when handling general enquiries, preventing fraud, maintaining website security, and resolving disputes, while taking your rights into account.

We do not sell your personal information. Buying from us or creating an account does not add you to a marketing mailing list.

Who Receives Information

We share only the information needed for the task with service providers supporting website hosting and backups, business email and record keeping, Stripe for payment processing and fraud prevention, and Royal Mail for delivery and tracking. We may also provide information to professional advisers or public authorities where needed for accounting, a legal obligation, or a dispute.

We do not receive or store your complete payment-card details. Stripe processes payment information under its privacy policy.

Some providers may process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, the relevant provider or Chaos Made must put those safeguards in place.

Cookies and Similar Technologies

This website uses cookies and similar technologies needed to operate WordPress, WooCommerce, and Stripe payment features. These may keep track of your shopping basket and checkout session, remember account or login status, process payments, prevent fraud, and provide secure website functions. Blocking essential cookies in your browser may prevent account or checkout features from working.

This website does not currently use advertising cookies or non-essential analytics cookies. If that changes, this policy and any required cookie choices will be updated.

How Long We Keep Information

Order and transaction records are retained for the accounting and tax periods that apply to the business, and longer only when needed for an outstanding legal obligation or dispute. Enquiry and support messages are kept while needed to resolve the matter and handle relevant follow-up. Information is deleted or anonymised when it is no longer needed for these purposes.

Your Rights

Depending on the circumstances, you can ask for access to your information, correction of errors, deletion, restriction of use, or a portable copy. You can object to processing based on legitimate interests and withdraw consent where we rely on it. Some records may need to be retained to meet legal obligations.

To make a request or raise a privacy concern, email chaos-made@mvl3.com. You also have the right to complain to the Information Commissioner’s Office.

We will update this policy when our practices change and show the revised date above.