Returns and Refunds

Contact Us First

Email chaos-made@mvl3.com with your order number and the reason for the return. Please wait for our instructions before posting the item. An unidentified return may take longer to process.

Contacting us is how you notify us of a cancellation or problem; it does not make your statutory rights dependent on our approval.

Faulty, Damaged, or Incorrect Items

Every item is inspected before posting. If something is faulty, arrives damaged, or does not match your order, include a description of the problem and clear photographs when you contact us. If you cannot provide photographs, let us know so we can arrange another way to assess the problem.

We will arrange the appropriate repair, replacement, or refund under your consumer rights and cover reasonable return postage for faulty, damaged, or incorrect goods. You normally have 30 days after delivery to reject faulty or misdescribed goods for a full refund; rights to other remedies continue after that.

Cancellation of Standard Online Orders

For standard items bought online, you can cancel before dispatch or notify us within 14 days after delivery without giving a reason. You then have another 14 days to send the goods back. You are responsible for return postage for these cancellations.

You may inspect an item as you would in a shop. A refund may be reduced for loss in value caused by handling beyond what is necessary to inspect it. There is no restocking fee.

For a full-order cancellation, we refund the goods and the least expensive standard outbound delivery charge offered when you ordered. Refunds go to the original payment method within 14 days of receiving the goods or, if earlier, evidence that they were sent back. For an order cancelled before dispatch, we refund within 14 days of cancellation.

Custom or Personalised Orders

Change-of-mind cancellation rights do not apply to items made to your individual specifications or clearly personalised. We will identify these before purchase. Standard handmade items and existing colour choices are not automatically custom orders. Your rights for faulty or misdescribed goods still apply.

Return Address

After contacting us and receiving instructions, returns should normally be addressed to:

Chaos Made
Room 3, 50 Melville St
Edinburgh
EH3 7HF
United Kingdom

Please do not send an item without contacting us first. Nothing in this procedure limits your statutory rights.

Model Cancellation Form

You may use the wording below to cancel, but you do not have to use this form. Email is sufficient if it clearly states your decision.

To: Chaos Made, Room 3, 50 Melville St, Edinburgh, EH3 7HF, United Kingdom; chaos-made@mvl3.com

I/We give notice that I/We cancel my/our contract of sale for the following goods:

Order number and goods:
Ordered on/received on:
Name of customer:
Address of customer:
Signature of customer (only if sent on paper):
Date: