Customer Information
Help
Quick answers about Chaos Made products and links to the full shop policies.
Orders and Delivery
Chaos Made ships within the UK using Royal Mail Tracked 48. Orders are normally posted on Fridays.
Returns and Problems
Contact us before returning anything. The full policy explains cancellations and help for faulty, damaged, or incorrect items.
Frequently Asked Questions
Where do you ship?
Chaos Made currently ships within the United Kingdom only.
When will my order be posted?
Orders are normally posted on Fridays. Please allow up to seven calendar days for dispatch.
How much is bread-bag delivery?
UK postage and packaging is £5 for the first bread bag and £2 for each additional bag in the same order.
Do you use tracked delivery?
Yes. Current orders are sent using Royal Mail Tracked 48, and tracking details are provided after dispatch.
Can I return an item?
Contact us before sending anything back. Standard online purchases have cancellation rights, and faulty, damaged, or incorrect goods are covered by your consumer rights. See Returns and Refunds for the full details.
Are the items handmade?
Yes. Items are made in small batches, so small variations are part of the process.
Are all products identical?
No. There may be only a few of a particular colour combination, and dimensions or finish can vary slightly. Each listing will describe the item as clearly as possible.
How should I care for my item?
Care details are provided per product because materials and construction can vary.
Do you make custom items?
Sometimes. If you want a different size or colour, contact Chaos Made and ask.
Will sold-out items come back?
Sometimes. Contact us if you would like an item to return or want to see it in another colour.
Do you offer wholesale or small-batch orders?
Possibly. It depends on the item, timing, materials, and quantity, so please get in touch.
Read the Terms and Conditions, Privacy Policy, or email chaos-made@mvl3.com.